Refund policy

Return and Refund Policy

Because of round-trip shipping costs and import tax issues, all sales are final and returns are not accepted unless the item arrives with a defect or is not as described.

If your item arrives with a defect or is not as described, please contact us with your order number and photos of the item and packaging soon after delivery, and we will arrange a solution.

Please check item details and photos carefully before ordering.

To report a defective or incorrect item, please contact us within 7 days of delivery at clairesclap@gmail.com with your order number and photos of the item and packaging. We will reply within 3 business days. Approved refunds are returned to the original payment method.